Refund Policy
We are committed to your satisfaction. If you do not totally love your purchase from Ashae's Essential, we will return or exchange your unopened product within 30 days of purchase.Please keep in mind it could take between 7-10 business days for the credit to appear, depending on your bank.
- Customer requests refund
The customer initiates the refund request through the retailer's website, customer portal, or by contacting customer service. They provide the order number and reason for the refund.
- Verify refund eligibility
The retailer verifies that the customer's refund request meets their refund policy criteria. This includes checking return windows, sale items restrictions, unused/damaged items, etc.
- Issue refund authorization
If the refund request is approved, the retailer issues an authorization to refund the customer's payment method for the full order amount.
- Process item return (if applicable)
For most refunds, the customer must ship the item(s) back to the retailer. The retailer provides return instructions and shipping labels and tracks the return.
- Receive returned item
Once the item is received and inspected, the retailer processes the refund by initiating it through their e-commerce platform, payment gateway or manually.
- Issue refund notification
The retailer notifies the customer that the refund has been processed. This includes the refund amount and the customer's payment method that was refunded.
- Monitor refund
The retailer may monitor the refund process to ensure the refund amount reaches the customer's account and there are no issues.
- Canceled orders
If a customer cancels an order before it ships or is fulfilled, they are typically issued a full refund.
- Price adjustments
If an item's price drops after a customer purchases it, Ashae's Essential sites will issue a partial refund for the difference.
- Shipping/delivery issues
If an item is damaged or lost during shipping or if it is significantly delayed, the customer may be eligible for a full or partial refund.